Payment:

Our preferred deposit method is via Interac e-Transfer and we require a $50 deposit per booking.  The party balance is payable in cash to the character the day of the party. 

 

Cancellation/Reschedule Clause:

Unfortunately, we cannot accommodate cancellations. Cancellations will only be considered at the sole discretion of Enchanted Entertainment in extraordinary circumstances. Cancellations at the client's discretion within 30 days of the event date result in the required payment in full. If you must reschedule your party, please be advised your deposit will not apply. We will do our best to accommodate changes; however, due to the popularity of our characters, we are often fully booked weeks in advance. 

 

Due to high demand:

We highly recommend booking your party 1-2 months in advance. We take bookings anytime... the more notice the better! 

It is rare that we can accommodate character change requests due to our busy booking schedule and travel time between venues.

 

Disclaimer:

In the event of circumstances beyond our control (weather/illness/emergency), we must reserve the right to reschedule your party. In extreme circumstances, where our performer cannot get to your party due to unforeseen circumstances, we will provide your child with a complimentary party and refund any fees that have been paid. If our characters feel unsafe in your party circumstances, they are encouraged to immediately remove themselves.

 

Liability:

The customer agrees that Enchanted Entertainment, its Agents and Performers, is not responsible for any and all property damages or bodily injury caused by the party. We take great pride in ensuring the safety of each guest, but cannot be held responsible if a guest suffers an allergic reaction as a result of the use of our makeup. We would be happy to provide an alternative activity should it be required. The customer agrees that Enchanted Entertainment is not responsible for severe inclement weather or acts of God that may cause the cancellation of your event.