Have a question? We'll try to help...
At Enchanted Entertainment we know how busy parents are... and we want to make your party planning easy! Please do not hesitate to ask questions or for advice. We are always happy to help and want to make your experience as magical as possible!
How do I book a party?
Give us a call at 226-647-WISH (9474) or email us at firstname.lastname@example.org!
We recommend that you call/email us first to ensure your ideal party date is available. Parties are booked on a first-come, first-serve basis. Due to the popularity of our parties and our performers, it is recommended to book your party 4-8 weeks in advance, giving you a better chance of getting your desired character at the date and time you prefer.
There is a $50.00 non-refundable deposit to reserve your party. Deposits are applied to your final total and the remaining balance is due the day of your party.
If you book a party with us, yet fail to make your deposit within 24 hours, we re-open your spot. Unfortunately, due to our popular demand, we are unable to hold spots for longer than 24 hours.
How far do you travel?
For in-person parties, we service the Waterloo Region and beyond! We are always open to bringing our magic to other areas. There is a travel surcharge to accommodate additional driving time, gas and mileage to areas 20 km from our point of origin. Generally, our driving fee to out-of-catchment regions is $25 and up.
PLEASE INQUIRE ABOUT A DRIVING FEE TO YOUR SPECIFIC AREA WHEN BOOKING.
Do you entertain at venues other than private residences?
Yes, we most certainly do! If you can dream it, we'd like to make it a reality. We have been invited to weddings, corporate events, restaurants, etc. Our only requirement is that our princess is in a dry, clean area where she has space to sit down. Some venues have restrictions and guidelines regarding outside entertainment, so please be sure to check with your desired venue before booking with us.
How can I ensure the day goes smoothly?
Our characters bring a case of exciting activites to ensure a successful party... but there are a few ways you can help make sure the day is a hit!
* The maximum number of guests is 12. This is to ensure that all guests receives special attention from our character and that the party moves along efficiently. Additional guests may be invited at the cost of $5 per guest... but we highly recommend booking a second character if you are planning a larger party to ensure everyone has a special moment.
* Our character will phone to confirm their arrival. Please have a spot in the driveway available for them to park so they can easily enter and exit the venue as they have large items and costumes.
* Please ensure the character has a place to sit with room for the guests to sit in a circle on the floor and get up to play games. A small table or couch is particularly helpful when dealing with makeup.
* Our performers are in always demand, so their schedules must maintained without delay. If you have guests arriving late, they are welcome to join the party once they arrive.
* Please ensure there is water available for the character to drink. Arrange for party food either before or after the character’s visit. We kindly ask that the children refrain from eating or drinking while our performer is entertaining.
* SUMMER PARTIES - While we love the summer months, we request that you host the character portion of your party indoors. Our characters wear elaborate costumes that are often very warm and we greatly value the comfort of our performers.
Lastly... DON'T FORGET YOUR CAMERA! This is a day where dreams become reality for your child and guests!
Do the characters accept gratuities?
Yes, our wonderful characters are absolutely permitted to accept gratuities....and they are always very appreciated! If you feel your cast member did an exceptional job on your special day, a gratuity is a great way to let them know. We also love receiving cards and feedback. Our only request is that cash please be given to the character very discreetly in a sealed envelope so we can keep the magic alive for our smaller guests.
What should the children wear for a dress-up party?
For our dress-up parties, we recommend wearing fitted clothing such as tights, thin t-shirts, or dance attire so our beautiful dresses can easily be slipped over top. We supply 12 dresses in a variety of sizes, 2 pirate costumes, superhero capes and masks and more!
Are discounts offered if you book more than one character?
Yes. Our hourly party rate is $100 for additional characters. We highly recommend booking additional characters if you are planning a party with more than 12 children... or if you simply want to increase the magic!
Are you able to accommodate special requests?
Absolutely! Birthdays are even better when they are shared and we aim to create a unique experience. Our performer comes with a specialized party for the requested character... but we love to get inventive! Share your thoughts with us when booking.
Feedback and photographs
We absolutely LOVE hearing about your party and seeing our performers in action. Please feel free to send us your favourite photos to email@example.com so we can post them to our website and facebook pages. We greatly value your family and guests privacy, so please be assured we will not post any names or personal info.
Do you perform at corporate events?
Yes! Our characters are a great way to incorporate fun and magic into your event... and keep little ones entertained! Whether it is a company event or clever marketing initiative, we can help. Our wonderful performers command a lot of attention and make your event a breeze. We love to get creative and come up with specific ideas to suit your situation.
Unfortunately, we cannot accommodate cancellations. Cancellations will only be considered at the sole discretion of Enchanted Entertainment in extraordinary circumstances and cancellations within 14 days of the party date result in the required payment in full. If you must re-schedule your party, please be advised your deposit will not apply. We will do our best to accommodate changes; however, due to the popularity of our characters, we are often fully booked weeks in advance.
Performers and Character Availability
Please be advised that a great deal of effort and care goes into finding, securing, and training our wonderful characters. This 'job' is unpredictable and based solely on demand. We always do our best to balance our client's wishes with the personal schedules and goals of our busy cast and work hard to provide the best fits possible on any given day. It is truly a labour of love for these young performers to provide this joy to local families and they take enormous pride in their preparation. We politely remind our incredible clients that arts engagement was extremely limited throughout the pandemic and, as a result, there is a need to encourage and provide opportunities for these young local artists to grow and rebuild so we can continue creating magical experiences for years to come.